Complaints Policy

At Cottage Stoves Ltd, we are committed to providing our customers with the highest quality products and services. However, we understand that on rare occasions, you may feel that our service has not met your expectations.

To help us resolve any issues quickly and efficiently, please review our complaints procedure below. We are dedicated to addressing your concerns promptly and ensuring your complete satisfaction.

After Completion of Work

Once the work is completed, we kindly ask that you inspect it as soon as possible to ensure it meets our usual high standards.

Raising a Concern

If for any reason you are not completely satisfied, please let us know as soon as possible so we can address the issue without delay. You can contact us in any of the following ways:

Phone: 01635 770076 or 07825 020446

Email: info@cottagestoves.co.uk

Post: Unit 1 Dolphin Park, Ardglen Road, Whitchurch, RG28 7BB.

See our full Terms and Conditions

We aim to respond to all complaints within 7 days of receipt. Where possible, we will also provide a date by which any issues will be resolved.

Independent Dispute Resolution

If we are unable to resolve your complaint through our internal procedure, you may refer the matter to HETAS.

You can contact them at:

Phone: 01684 278170 (Option 2)

Email: complaints@hetas.co.uk 

Website: https://www.hetas.co.uk/consumer/advice-hub/complaints-concerns/